Sisters Make The Best Friends Regular Fit T-Shirt

Unisex Regular Fit T-Shirts

At Earthrobe, we aim to deliver your order quickly, safely, and transparently.

1. Order Processing Time

• All orders are processed within 24–48 hours
• Orders are shipped from our warehouse in Pune, Maharashtra
• Orders are processed Monday to Saturday (excluding public holidays)

2. Delivery Timeline

Estimated delivery time:

• Metro cities: 3–5 business days
• Rest of India: 4–7 business days

Please note that delivery timelines may vary slightly due to location, weather, or courier delays.

3. Shipping Charges

• We offer free shipping on all orders

4. Cash on Delivery (COD) – Partial Payment Policy

To ensure genuine orders and smooth delivery, we follow a partial prepaid system for COD orders:

• A ₹199 advance payment is required to confirm all COD orders
• The remaining amount is payable at the time of delivery

Why this policy?

This helps us:

• Reduce fake or unverified orders
• Ensure faster and more reliable delivery
• Maintain fair pricing for all customers

Important COD Guidelines

• COD orders are processed only after the ₹199 payment is received
• The advance payment is non-refundable if the order is refused at delivery
• In case of successful returns (as per our Return Policy), the ₹100 shipping charges will be adjusted in your refund

🚫 Repeated refusal of COD orders may lead to:

• COD option being disabled for future orders

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking link via SMS/Email/WhatsApp

You can use this to track your shipment in real-time.

6. Delays & Support

While we aim for timely delivery, delays may occasionally occur due to:

• Courier partner issues
• Unexpected demand spikes
• External factors beyond our control

If your order is delayed or you need assistance, feel free to contact us:

📧 earthrobeinfo@gmail.com

7. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact details are accurate
• If delivery fails due to incorrect details or unavailability:
  
  Re-delivery may be attempted
  Additional shipping charges may apply
  
  

At Earthrobe, we want you to love what you wear. If something isn’t right, we’re here to help — simple, fair, and transparent.

1. Easy 7-Day Returns

You can request a return within 7 days of receiving your order.

2. Return Eligibility

To ensure a smooth process, returned items should be:

• Unused, unworn, and unwashed
• With all original tags intact
• In original packaging
• Accompanied by your order ID or proof of purchase

This helps us maintain quality for every customer.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please:

• Contact us within 48 hours of delivery
• Share a clear unboxing video showing the issue

📌 This helps us resolve your request quickly and fairly.

4. Non-Returnable Items

Some items are not eligible for return:

• Custom or personalized products
• Sale or discounted items
• Gift cards

If you’re unsure, feel free to reach out before ordering — we’re happy to help.

5. Cash on Delivery (COD) Orders

We offer COD for your convenience, with a few guidelines to keep things smooth for everyone:

• Please ensure you’re available to accept the order at delivery
• Repeated order refusals may lead to COD restrictions on future orders

Returns for COD Orders

• Eligible for return only in case of:
  
  Damaged items
  Defective products
  Incorrect items received
  
  
• For other reasons (like size or preference), we currently encourage prepaid orders, which offer more flexibility

Refunds for COD Orders

Refunds will be processed via:

• Store credit, or
• UPI / Bank transfer

6. Exchanges

We currently don’t offer direct exchanges.

The quickest way to get what you need:

1. Request a return
2. Place a new order once your return is approved

7. Return Charges

• A ₹100 return handling fee will be deducted from approved refunds
• Original shipping charges (if any) are non-refundable

8. Refund Timeline

Once we receive and inspect your return:

• We’ll notify you about the approval
• Approved refunds are processed within 7 business days

⏳ Depending on your payment provider, it may take a few extra days to reflect in your account.

9. Need Help?

If you have any questions or need assistance, we’re just an email away:

📧 earthrobeinfo@gmail.com